Privacy and Cookie Policy

This policy applies to you if you:

• visit any page of this website;
• fill in the form to book a visit or request a proposal;
• message us on WhatsApp or through the chat window on this site;
• email us or call us.

It does not cover what happens inside other services you reach from here — Instagram, YouTube, Google Maps — nor the handling of data by suppliers you hire directly for your event, such as caterers, photographers or florists. Each of those has its own policy; section 17 returns to this.

4.1 What you give us

The booking form asks for your name and phone number — that is all that is required. If you choose to carry on, it then asks for your email, the type of celebration, your intended date, an approximate guest count and a free-text message. You decide where to stop: a half-completed form is still a valid request to be contacted, and we treat it as one.

4.2 What the conversation produces

We keep the history of WhatsApp and on-site chat conversations, with dates and times. If you send a voice note, it may be transcribed automatically so that it can be read and answered. Photographs, floor plans and documents you send in the conversation stay in it.

4.3 What the site collects on its own

Any website collects some technical trace simply by being online: IP address, browser and device type, pages viewed, where you arrived from, and the campaign parameters in the URL (what follows the “?” when you click an advertisement or one of our links). Audience measurement adds a random browser identifier — a number, not a name. If you click “Accept” in the banner, measurement also records clicks and a replay of your visit (“session replay”: the sequence of screens, scrolling and clicks), so we can see where the site confuses people. Section 7 explains what is stored on your device and how to refuse it.

4.4 What we do not collect

• Sensitive data. We do not ask about racial or ethnic origin, religion, political opinion, trade union membership, health, sex life, or genetic or biometric data. If you mention something of that kind in conversation of your own accord — a dietary restriction, say — we use it only to answer you and do not record it in any customer field.
• Payment data. The site charges nothing and has no payment function. No card or bank details pass through it.
• Children’s data. See section 16.
• What you type. Even with session replay on, every form field is masked on your own device before anything is sent: name, phone, email and message never appear in a recording. And without your “Accept” there is no recording at all.

When you message us on WhatsApp, the first reply comes from Fernanda, a virtual assistant — an artificial intelligence program, not a person. She works as assistant to our consultant Thatiane, and she is there to understand your event, answer questions and book your visit.

We say so here for the same reason she says so in the conversation: you are entitled to know who you are talking to. That follows from the duty to inform in Brazil’s Consumer Protection Code (art. 6, III) and from the transparency principle of the LGPD (art. 6, VI).

How it works underneath

• The content of the conversation is sent to a language model operated by Anthropic PBC, in the United States, which drafts the reply. That is why section 9 exists.
• Under Anthropic’s commercial terms that content is not used to train models and is deleted from its systems within 30 days. The history that is kept is ours, on our own server, for the periods in section 10.
• Voice notes may be transcribed to text automatically, so the conversation can be read and answered.
• The assistant does not sign contracts, does not quote figures and makes no decision about you. She gathers information and passes the conversation on. No decision with legal effect is taken automatically.

How to reach a human

At any point, write in the conversation that you want to speak to a person — “I’d like to talk to a human”, “put me through to the consultant”, anything of the sort. The conversation is handed to our team. You can also message us on WhatsApp at (21) 96892-8133 or write to contato@sitioalemdosonho.com.br, and never deal with the assistant at all.

If you would rather the history of your conversation were deleted, just ask — section 14 explains how.

We do not sell data. We do not trade data. The companies below handle data on our behalf, under contract, and only for what is written here.

We may also disclose data to a public authority where the law or a court order requires it. In that event we check that the request is legitimate before responding and, where doing so would not breach the order, we tell you.

You are entitled to ask for the list of entities with which your data specifically has been shared (art. 18, VII). Write to contato@sitioalemdosonho.com.br.

Data kept forever “just in case” is data exposed for no reason. Every category below has a period and a destination at the end of it.

Each period runs from the point named in its own row: the last contact, the last message or the date of the event. If your enquiry becomes an event, it and the conversation move to the period for clients who booked.

Once a period ends, data is deleted or anonymised — anonymised meaning it no longer allows anyone to get back to you and becomes mere statistics. We may keep something longer where a legal obligation or a pending proceeding requires it, and only for as long as that lasts.

You do not have to wait for a period to run out: you can ask for deletion at any time, through section 14.

A security incident means any unauthorised access to, or loss, alteration or leak of, personal data. If one occurs that could bring you relevant risk or harm:

• we notify the ANPD within three working days of learning that personal data was affected, as ANPD Resolution No. 15/2024 requires;
• we notify you within the same period, saying what happened, which data was affected, what we have already done and what you can do;
• we log the incident, fix the cause and review what allowed it to happen.

If you suspect a problem — an odd message in our name, a request for data that does not look like ours — write to contato@sitioalemdosonho.com.br. We check and reply.

Write to contato@sitioalemdosonho.com.br with “Privacy” in the subject line and say what you want. Plain language is enough: “what data do you hold about me?”, “please delete my data”, “please correct my email address”. Portuguese and English are both fine.

What helps us resolve it quickly

• The phone number or email you used when you contacted us — that is how we find your record.
• Which of the rights in section 13 you are exercising.
• Roughly when the contact happened, if you remember. Not required; it just helps.

How we confirm it is you

Before handing over or deleting anything, we need to be sure the request is yours — protecting your data includes not giving it to someone impersonating you. Usually it is enough that the request comes from the email address or phone number on your record. Where it does not, we may ask for one further confirmation, always the simplest one that settles the matter.

Deadlines

• Immediately, in simplified form, confirmation of whether processing exists.
• Within 15 days, the full statement, including the origin of the data and the criteria and purpose of the processing (art. 19, II).
• Correction and deletion requests are handled as fast as we can, and you are told once it is done.

All of this is free. If in some case we cannot comply — for example where the law obliges us to keep a tax record — we explain the reason and the legal basis, in writing.

This site and our customer service are meant for people over 18: whoever books an events venue is an adult. We do not intentionally collect data from children or teenagers, and we do not ask anyone’s age.

At a children’s party or a fifteenth-birthday celebration the event belongs to the child, but the record belongs to whoever books it. If you tell us the name or age of the guest of honour so that we can prepare the proposal, we use it for that alone, in their best interest, and for the periods in section 10.

If a parent or guardian realises that a child has sent us data, write to contato@sitioalemdosonho.com.br: we delete it as soon as we confirm it.

This policy changes when our operation changes: a new tool, a new supplier, a new purpose. When that happens:

• we publish the new version here, with an updated number and effective date;
• a summary of what changed sits at the top of the page, beside the date;
• if the change introduces a new purpose that depends on consent, the banner reappears so that you can decide again. Consent given for one purpose does not carry over to another.

Version history